Frequently Asked Questions
Answers to common questions. Can’t find yours? Ask the assistant at the bottom-right or contact us.
How do I find a mutual transfer partner?
Register, then add your transfer: the hospital you work at and every hospital you would accept. The site automatically looks for nurses who want the opposite move (and three-way chains) and shows them under My Matching. You can also look through Search and the Pending list.
How do I register?
Press Register at the top and enter your name, email, mobile number and a password. Then add your transfer.
How do I add a transfer request?
Go to Add Transfer. Choose the province and hospital you work at, then a province for where you want to go and tick every hospital you would accept — you can tick hospitals in several provinces. Then press Add transfer.
How does matching work?
If you work at hospital A and want hospital B, and another nurse works at B and wants A, you are a match. It is automatic: matches appear under My Matching as soon as someone adds the opposite move. Names are shown with Package 02.
What are three-way and four-way matches?
No direct partner? We also find chains of three or four nurses. Three-way: you move to B’s hospital, B moves to C’s, and C moves to yours. Four-way: you → B → C → D → back to your hospital. Everyone moves at the same time. They appear under My Matching.
How much are the packages?
There are three yearly packages. Package 01 (Rs. 950.00) keeps your requests listed and matched. Package 02 (Rs. 1,950.00) adds Search and shows who your direct and three-way matches are. Package 03 (Rs. 4,950.00) also shows their phone, WhatsApp and email. Registering and adding transfers is free.
How do I pay?
Open Pricing and press Buy on a package. Pay online with PayHere (card, eZ Cash, mCash, Genie) and the package starts right away. Or pay to Bank of Ceylon, Account name: MUTUAL LK, Account no: 87859322, Branch: Agalawatta, or eZ Cash 0770797156, and upload a photo of the receipt on the same page — we activate it after checking, usually within 24 hours.
I paid, but my package is not active yet
Receipts are checked by our team, usually within 24 hours. PayHere payments start automatically. If it has been longer, WhatsApp the receipt to 0714436981.
How long does a package last, and how do I renew?
Each package lasts 12 months. To renew or upgrade, open Pricing and buy again: the same package extends from your current end date; a higher one starts today.
How can I see my match’s phone number?
Phone, WhatsApp and email of your matches are shown with Package 03. Your own number is only shown to nurses who match with you and have that package.
I got my transfer. How do I remove my request?
Got your transfer? Open My Matching and press “I got my transfer” — it closes all your requests from that hospital. To remove just one request, press Remove next to it.
I forgot my password
Use “Forgot password?” on the Login page and we will email you a link. If you used the old mutual.lk site, your old password still works. Old Facebook-login accounts should use “Forgot password?” to set one.
My hospital is not in the list
If your hospital is not in the list, send its name and province to us on WhatsApp (0714436981) and we will add it.
Who can see my phone number?
Search and the pending list never show names or phone numbers. Your contact details are shown only to nurses who match with you and have Package 03.
What is the Pending list?
The Pending list shows moves nurses are waiting for that nobody has offered yet. Pick a hospital: it appears in the middle, with the hospitals whose nurses want to come to it all around. If you work there and would accept one of them, press “Add opposite” and you will match immediately.
How do I search transfer requests?
Search lists every transfer request by designation and province (names are partly hidden). Press View to see the full details: you need to log in and have Package 02 or higher.
How do I change the language?
Use the සිං / EN / த switch at the top of any page. The site remembers your choice.
Who can use mutual.lk?
Nurses working in government hospitals in Sri Lanka who are looking for a mutual transfer.
Does mutual.lk approve my transfer?
No. mutual.lk only helps you find a partner. After you agree with your match, apply through the normal process; transfers are approved by the Ministry of Health or the Provincial health authorities.
How do I contact mutual.lk?
You can reach us on 071 443 6981 / 077 079 7156, WhatsApp 0714436981, or email info@mutual.lk.
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